Frequently Asked Questions:

1. Do you have a print catalog and price list?


2. Do you always carry the same items as shown in the website?


3. Do you hold merchandise for customer?


4. Why I can't find an item that I had ordered before?


5. What kind of payment do you accept?


6. How do you ship and how do you charge for shipping?


7. Do you ship outside the USA?


8. What is your return policy?

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Do you have a print catalog and price list?

• No, I don't.  I do not publish any print catalog and price list at this time.  Please browse through this website for all information.

• Yes and no.   It really depends on the market demand and material supply.  Most items shown are single items.  Some items closely resemble each other though.  This enables me to provide a variety of products to my customers. 


• Tip:  Although I can not and never guarantee the availability of any particular item, items on the web site are constantly being updated.  Please check back often as items are being updated on a weekly basis.

• No, I don't. Our policy is First Come, First Served.


• You still can check the availability of a particular item in advance, however, the status of the availability may be changed any time without prior notice.

• If you can't find a particular item that you had seen before on this website, means it is either temporarily out of stock or discontinued.  Please try to find a substitute that matches the best.


• If you are looking for a particular item, feel free to email me with a description, I will try to supply a similar item.

• For credit card payment, we NOW accept .


• I accept personal, company, or cashier's checks if paid in advance.   Your order will be shipped out right after the check clears. Sorry, no COD checks.

• My normal method of shipping is by UPS Ground.


• You may specify Next Day, Second Day, or Third Day for rush orders.  However, I cannot guarantee the shipping carriers' actual delivery times.


• I DO NOT ship via US Postal Services or other carriers not mentioned above.


• Shipping charges, including freight, handling, and insurance, will be added to every shipment based on shipping carriers' rate schedule.  You may check the shipping charge and other charges on the carriers' website.  Please use Zip Code 08330 as the place of origin for checking the shipping charge.  The weight of merchandise varies.


• The shipping carrier may apply additional surcharge to shipment with wrong address that needs correction or address change requested by the recipient. (Sometimes the carrier may charge for incomplete address, such as missing East, West, South and North in front of the street name, misspelling of the street name, missing Ave., Street, and Blvd., or missing unit number, etc.  It is rare for that kind of surcharge, however, it may happen.)

• No, I don't.  I will post an announcement when this policy changes.

• I refund the actual paid cost of any merchandise returned to me within 14 days after you receive it.


• Freight and insurance are not refundable.


• Sorry, I do not accept any returns after 14 days. Therefore, please inspect the package as soon as you receive it and make sure that all items meet your expectation.


• Please call me for return authorization before sending any merchandise back.  I might ask 'Why do you want to return an item?'; so that I can improve my services in the future.


• All returned merchandise must be in its original condition.


• I recommend that you use a carrier with a reliable tracking system such as UPS for returns.  I do not issue refunds if your return package is lost in the mail.


• I will mail you a check or refund to your credit card immediately after receiving an acceptable return package.


• Tip: To avoid any possible mistakes, I strongly recommend you placing your order via fax, instead of phone call.  Please write down item number, description, and price on your fax order.  Yes, it is absolutely all right to call me with questions and for placing orders; however, a follow-up fax confirmation will help me a lot.